Return and Refund Policy

At Konex Container, we pride ourselves on supplying high-quality new and used shipping containers and offering reliable container rentals. Your well-being is our goal. Please read our return, exchange, and refund policies below.

Container sales (new & used)

a. New containers

Returns are accepted within 7 days of delivery or collection.

Containers must be unused, undamaged and in the same condition as when received.

Customers are responsible for return transport to our depot or the specified return location.

b. Used containers

All sales of used containers are final unless the container does not match the description (e.g., wrong size, wrong quality, or undisclosed major structural damage).

Any discrepancies must be reported within 3 working days of delivery with photos and written information.

After inspection, Konex Container may, at its sole discretion, provide replacement, repair, or refund.

c. Disposable containers

Containers that have been modified, painted or altered after delivery.

Containers for storing dangerous, toxic or illegal substances.

2. Container rental & leasing

a. Rental return

Containers must be returned in perfect condition at the end of the rental period, taking normal wear and tear into account.

If collection is arranged by Konex Container, customers must ensure clear and safe access to the collection point.

b. Damage and cleaning

Any damage beyond normal wear and tear will be charged at the cost of repair or replacement.

Containers returned with dirt or contaminants may be subject to a cleaning fee.

c. Early termination

Rental fees will not be refunded if the customer terminates the contract prematurely, unless otherwise agreed in writing.

3. Refunds

Approved refunds will be processed within 3-7 business days after review and approval.

Delivery, pickup, and return transportation fees are non-refundable.

Refunds will be made to the original method of payment unless otherwise agreed.

4. Request a return or refund

To initiate a return or refund, please contact: 📧 sales@konexcontainer.de

📞 (+49) 176 13942205

Please attach the following:

Your invoice or order number

Photos of the container (if applicable)

A brief description of the problem

Our team will review your request and inform you of the next steps within one business day.

5. Contact

If you have any questions about this policy, please contact: Konex Container 📧 sales@konexcontainer.de 📞 (+49) 176 13942205